L.A.

PRODUCT MANAGEMENT

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I was the number 2 enumerator in all of Brooklyn for the U.S. Census Bureau, have trained over 200 staff for Amazon, and have expanded the membership SOP for Women in the Boardroom by 900%.

Ideal Job

I would love to work for a supportive company that values learning and growth.

Top 3 skill sets

Customer service, CRM, writing

About Me

With over six years of experience in the testing industry, I was most recently an executive assistant and membership manager at Women in the Boardroom, a company that helps women achieve board positions. I have several certificates that demonstrate my knowledge and skills in various fields. I excel at managing membership programs, administering databases, processing invoices and subscriptions, coordinating board openings, and providing customer support to C-level and V-level members. I also supervise a team of six exam proctors, ensuring a smooth and secure testing process for prospective lawyers. I am passionate about improving customer experience and supporting the goals of high-performing companies. I am always eager to learn and embrace new challenges.

Employment History

15 year(s) of work experience

• Exam Proctor Supervisor

  Current employer (hidden), 01/2017 - Present

  - Supervise a team of 6 exam proctors, ensuring a smooth testing process by conducting briefings before each exam section - Maintain strict confidentiality and security measures for all company documents and materials - Plan and coordinate testing centers for prospective lawyers taking the bar exam, while ensuring compliance with all regulations and guidelines - Ensure timely and efficient assistance for incoming applicants, addressing any issues or concerns in a professional manner - Collaborate with other exam supervisors and staff to ensure effective communication and coordination throughout the testing process - Demonstrated exceptional leadership, organizational, and communication skills, resulting in high levels of client satisfaction and positive feedback.

• Executive Assistant & Membership Manager

  Women in the Boardroom, 04/2023 - 10/2023

  ADMINISTRATIVE: 1. Provide executive administrative assistance to the President/CEO with calendaring, correspondence, scheduling meetings and facilitating communication with stakeholders. 2. Run renewals reports on the CRM system for renewal forecasting and data analysis. 3. Coordinate board openings using Asana and Dropbox, while maintaining accurate records of board opening requests in Google Sheets. 4. Create and update Google Sheets to document member engagement, such as attendance at workshops and events. MEMBERSHIP: 1. Administer membership program for Women in the Boardroom, managing all aspects of member engagement, billing, and communication. : A. Record all member interactions and engagement activities on Keap, utilizing the platform's CRM and automation capabilities. B. Process emails from C-level and V-level members, providing customer support and resolving conflicts as needed. C. Handle data entry and order management, including subscription setup, payment processing, billing, invoicing and refund processing in our Customer Relationship Management (CRM). D. Maintain Equilar database by uploading new members and updating existing records. E. Provide technical support for virtual meetings and webinars on Zoom, ensuring seamless execution. F. Increased standard operating procedure (SOP) by over 900%, including writing new email copy G. Trained new staff in membership procedures, documentation, and CRM usage

• Fulfillment Associate / Training and Development

  Amazon Prime, 05/2020 - 12/2021

  - Trained, mentored, and motivated a team of over 200 staff members and new hires on Amazon A to Z, Seller app, Slack, and other software, resulting in increased production speed (UPH) and reduced late orders. - Managed the inventory of over 100 smartphones and prevented phone loss through the utilization of location apps such as IBM Maas360. - Successfully implemented a new inventory management system to support leadership's initiative to reduce non-inventory loss, resulting in a more efficient and effective inventory management process. - Processed work orders, located merchandise and packed orders for delivery while prioritizing safety, quality, and productivity, ensuring timely and accurate order fulfillment. - Creatively resolved various customer delivery issues across all channels (via application, by phone and in-person), resulting in improved customer satisfaction. - Possess strong skills in training and development, troubleshooting, inventory control, customer service, leadership and sales. Programs used: Amazon A to Z, IBM Maas360, Amazon Seller app, Slack

• Enumerator for 2020 Census

  U.S. Census Bureau, 08/2020 - 10/2020

  - Achieved recognition as one of the Top 2 Enumerators in Brooklyn for exceptional performance in inputting, updating, and retrieving confidential PII data of 1,000+ homes during the onset of COVID-19, by overcoming objections, educating residents, and using impactful rebuttals to ensure success. - Maintained a high level of confidentiality and accuracy in all company assignments and documentation relating to clients. - Identified and resolved 50+ duplicate and incorrect residential listings through research, resulting in an 18% reduction in duration to the agency's deadline, while ensuring data accuracy. - Generated demographic profiles of specified local populations using proprietary software, visiting residents at their homes, and assisting individuals with completing surveys, interpreting interview questions, explaining surveys, and obtaining all required data. - Informed and educated individuals about the benefits of national censuses and how information is protected and utilized, ensuring participation and accurate data collection. - Utilized Census and Survey Processing System (CSPro) to enter and analyze collected data, demonstrating proficiency in proprietary software. - Demonstrated excellent analytical, record-keeping, document review, interviewing, editing, and research skills, resulting in accurate and reliable data collection. Programs used: Census and Survey Processing System (CSPro)

Education

• BA (Psychology)

  Hunter College- CUNY , 2013

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