Myracle Stiles

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Hi, I’m Myracle J. Stiles, a results-driven professional with a strong background in customer success and project management. With over five years of experience in client-facing roles within the SaaS and Fintech industries, I excel at building lasting relationships and ensuring clients achieve their goals. I hold an MBA in IT Management, which enhances my ability to integrate technical solutions with business strategies. Currently, I’m seeking new opportunities in tech sales or customer success, where I can leverage my skills to drive growth and contribute to innovative teams. I’m passionate about continuous learning and eager to tackle new challenges in the dynamic tech landscape.

Looking for:

My ideal job is one that combines customer success and technical proficiency in a dynamic and innovative environment. I envision a role where I can lead onboarding and implementation processes, ensuring clients derive maximum value from the product or service. Working with a collaborative team that values creativity and continuous improvement is essential, as I thrive in settings where knowledge sharing and innovation are encouraged. I would love to engage with clients, understanding their unique needs and challenges while leveraging my problem-solving skills to create tailored solutions. The role should offer opportunities for professional development, allowing me to grow in areas such as sales, project management, and information security. Ultimately, I seek a position that not only allows me to contribute to the success of the organization but also aligns with my passion for technology and client engagement.

Top 3 skill sets

Customer Success Management, Project Management, Technical Proficiency

About Myracle

I am a results-oriented professional with extensive experience in customer success, project management, and technical support. With a background in various industries, including SaaS and Fintech, I excel at fostering strong client relationships and ensuring successful onboarding and implementation processes. My MBA in IT Management enhances my ability to integrate technical expertise with business strategy, allowing me to drive growth and exceed client expectations effectively. Known for my strong project management skills, I thrive in fast-paced environments, managing multiple priorities while maintaining attention to detail. My proficiency in tools like HubSpot enables me to streamline processes and enhance customer engagement. I am passionate about continuous learning and improvement, currently pursuing further opportunities in tech sales and customer success, with a keen interest in information security.

Employment History

5 year(s) of work experience

• Contracting Approvals Specialist

  HubSpot (SaaS Marketing Agency) , 04/2024 - 07/2024

  Spearheaded the approval process for high-volume onboarding, processing 150-200 approvals monthly, resulting in a 95% accuracy rate and reduced churn. Conducted in-depth evaluations of waiver requests and quotes, driving improved decision-making and client satisfaction. Enhanced overall task efficiency by 25% through effective prioritization and ticketing management

• Technical Customer Support Specialist

  TaxAct (SaaS Tax Software) , 12/2023 - 04/2024

  Delivered exceptional support for tax software, resolving complex issues and ensuring high customer satisfaction. Provided expert guidance on tax-related inquiries, contributing to enhanced customer trust and retention.

• Project Coordinator

  The Guarantors (Fintech/Real Estate/Insurance) , 01/2023 - 08/2023

  Identified and capitalized on 5-10 upsell and cross-sell opportunities per quarter, increasing revenue by 10%. Strengthened client relationships by improving communication and response times by 25%. Supported strategic account management and client engagement, contributing to overall business growth.

Education

• MBA (IT Management)

  Western Governors University, 2024

  Business Strategy: Understanding how technology can drive business goals and create competitive advantages. Project Management: Learning to manage IT projects effectively, ensuring they align with organizational objectives and are delivered on time and within budget. Information Systems Management: Gaining insights into the design, implementation, and management of information systems that support business processes. Cybersecurity and Risk Management: Exploring ways to protect organizational data and IT infrastructure from threats and vulnerabilities. Data Analytics: Utilizing data-driven decision-making to enhance business operations and improve customer experiences.

• B.S (Business Management)

  Southern New Hampshire University , 2020

  A Bachelor of Science in Business Administration (BSBA) is an undergraduate degree that provides students with a broad understanding of various business principles and practices. This degree prepares graduates for a variety of roles in the business world, equipping them with essential skills in management, finance, marketing, and operations. Key components of a BS in Business Administration typically include: Core Business Principles: Students learn fundamental concepts in areas such as accounting, finance, marketing, human resources, and management. Analytical Skills: The program emphasizes critical thinking and problem-solving skills, enabling students to analyze business situations and make data-driven decisions. Communication Skills: Graduates develop strong written and verbal communication skills, which are essential for effective teamwork, presentations, and stakeholder engagement. Ethical Decision-Making: The curriculum often includes discussions on business ethics and corporate responsibility, preparing students to navigate moral dilemmas in the business environment.

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